wenpkr Privacy Policy — How We Collect, Use & Protect Your Personal Data

wenpkr ("we", "our", "us") operates the online gaming platform accessible at wenpkr.site and all associated subdomains and services. wenpkr acts as the data controller in respect of the personal data of registered players and visitors to the wenpkr Platform.

wenpkr operates under an international gaming licence issued by a recognised regulatory authority. Our compliance obligations under that licence — including AML/KYC requirements and responsible gaming mandates — directly inform the personal data we collect and retain. These obligations coexist with our commitment to handling your data with integrity and proportionality.

This Privacy Policy applies to all personal data collected, processed, and stored by wenpkr in connection with your use of the Platform, whether you are a registered player from Karachi, Lahore, Faisalabad, Islamabad, Rawalpindi, or elsewhere in Pakistan, or a visitor who has not yet registered an account.

wenpkr collects the following categories of personal data, depending on the nature of your interaction with the Platform:

wenpkr collects personal data through the following means:

Direct Collection

• Information you provide during account registration on the wenpkr Platform.
• KYC documentation submitted to verify your identity and age (21+ requirement).
• Financial details provided when making deposits or requesting withdrawals via JazzCash, EasyPaisa, HBL, Meezan Bank, SadaPay, or other supported methods.
• Communications you send to wenpkr's customer support team via live chat, email, or any other support channel.
• Responsible gaming tool settings and self-exclusion or limit requests made through your account dashboard.

Automatic Collection

• Technical data collected automatically when you visit wenpkr.site or use the Platform, including your IP address, device identifiers, browser characteristics, and session behaviour, collected via standard server logs and analytics tools.
• Gaming activity data generated automatically as a byproduct of your use of the gaming and betting services on the Platform.
• Cookie-based data as described in Section 9 of this Policy.

Third-Party Sources

• Identity verification data obtained from third-party KYC verification providers where wenpkr uses such services to supplement documentation you have submitted.
• Fraud and sanctions screening data from third-party compliance databases as required by our AML obligations.
• Payment processing data from payment service providers (JazzCash, EasyPaisa, banking partners) to confirm transaction status.

wenpkr processes your personal data for the following specific, legitimate purposes:

• Account Creation & Management: To register, maintain, and manage your wenpkr player account, including processing your login credentials, account settings, and account history.
• Identity & Age Verification (KYC): To verify that you are who you say you are and that you are at least 21 years of age, as required by our international gaming licence and responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals, reconcile transaction records, and manage your PKR wallet balance accurately.
• Gaming & Betting Services: To provide the cricket betting, live casino, slot games, and other gaming services offered on the wenpkr Platform, including bet settlement and account crediting.
• Regulatory Compliance: To fulfil our AML, KYC, and counter-terrorism financing obligations, including monitoring transactions for suspicious activity and filing reports as required by our licensing authority.
• Fraud Prevention & Security: To detect, investigate, and prevent fraud, money laundering, account takeover, and other prohibited conduct on the Platform.
• Customer Support: To respond to your queries, resolve complaints, and provide assistance through wenpkr's 24/7 live chat and email support in Urdu and English.
• Responsible Gaming: To monitor your gaming behaviour for risk indicators, apply responsible gaming tools, process self-exclusion requests, and fulfil our duty of care obligations under our licence.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience, and game offering.
• Marketing Communications: To send you promotional communications about wenpkr offers, PSL promotions, bonus availability, and new game releases — only where you have provided explicit consent and subject to your opt-out rights.

wenpkr processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between you and wenpkr — i.e., to provide the gaming and betting services you have registered to use, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations under our international gaming licence, including AML, KYC, age verification, responsible gaming, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of wenpkr's legitimate interests in fraud prevention, Platform security, system administration, and business analytics — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for marketing communications and certain non-essential cookie placements, where you have given clear, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

wenpkr does not sell your personal data to any third party. We do not share your personal data with third parties for their own independent marketing purposes. Data is shared with third parties only in the following limited circumstances and always subject to appropriate data protection safeguards:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and cryptocurrency processing partners — to facilitate deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to authenticate your identity documentation and confirm your age in fulfilment of our licensing obligations.
• Game Content Providers: Licensed game providers (such as Pragmatic Play, Evolution Gaming, Playtech) receive limited technical session data necessary to deliver their games on the wenpkr Platform. These providers do not receive your identity or financial data.
• Fraud & AML Screening Services: Third-party compliance database providers used for sanctions screening, PEP (Politically Exposed Persons) checks, and fraud detection.
• Regulatory & Law Enforcement Authorities: Where wenpkr is required by law, court order, or our licensing authority to disclose personal data, we will do so. We will notify you where legally permitted to do so before making such disclosure.
• IT & Infrastructure Providers: Hosting, cloud storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements that bind them to wenpkr's privacy standards.

As wenpkr operates as an internationally licensed platform, some of the third parties we work with — particularly game content providers, cloud infrastructure providers, and KYC verification services — may process personal data in jurisdictions outside Pakistan. Where such transfers occur, wenpkr ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements incorporating binding data protection clauses equivalent to the standard applicable in wenpkr's licensing jurisdiction.
• Transfers only to recipients in jurisdictions that maintain adequate data protection standards, or where specific contractual safeguards have been implemented.
• Regular review of international transfer arrangements to ensure ongoing adequacy of protection.

If you would like further information about the specific safeguards applied to any international data transfer involving your personal data, please contact wenpkr's compliance team at [email protected].

wenpkr retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following standard retention periods:

• Account & Identity Data: Retained for the duration of your active wenpkr account plus a minimum of five (5) years following account closure, as required by our AML and licensing obligations.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required by international AML standards and our gaming licence obligations.
• Gaming Activity Data: Retained for a minimum of five (5) years as required by our licensing authority for auditing and dispute resolution purposes.
• Customer Support Communications: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Preference Data: Retained until you withdraw your marketing consent, after which it is promptly suppressed from our marketing systems (suppression records are retained to document your opt-out).
• Responsible Gaming Records: Self-exclusion and limit records are retained in accordance with our responsible gaming policy, including for the purpose of honouring self-exclusion periods across any subsequent re-registration attempts.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with any individual player.

wenpkr uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit wenpkr.site. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, login state maintenance, and security functions. These cannot be disabled without disrupting Platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences — such as your preferred language, account display settings, and responsible gaming reminders. Disabling these will affect Platform personalisation.
• Analytics Cookies: Used to collect aggregated, anonymised information about how players use the Platform — helping wenpkr improve navigation, performance, and game categorisation. Placed only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content about wenpkr. Placed only where you have provided explicit consent.

wenpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wenpkr Platform.
• Encryption of sensitive personal data and financial records at rest within wenpkr's secure data infrastructure.
• Role-based access controls ensuring that personal data is accessible only to wenpkr staff whose specific job function requires access.
• Regular independent security assessments and penetration testing of the wenpkr Platform and underlying infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised account access.
• Automated anomaly detection systems that flag unusual login or transaction patterns for security review.
• Strict data processing agreements with all third-party processors who handle player data on wenpkr's behalf.
• An internal data breach response policy that ensures prompt notification to affected individuals and relevant authorities where a reportable breach occurs.

Notwithstanding the above, no security system is completely impenetrable. wenpkr cannot guarantee absolute security of data transmitted over the internet. You are also responsible for maintaining the security of your own account credentials — please refer to the Account Security section of wenpkr's Terms & Conditions.

Subject to applicable law and our regulatory obligations, you hold the following rights in respect of the personal data wenpkr holds about you. To exercise any of these rights, please contact us at [email protected] and we will respond within 30 days.

The wenpkr Platform is strictly intended for adults aged 21 years and above. wenpkr does not knowingly collect, use, or retain personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and any account found to belong to a person under 21 will be immediately closed.

If you are a parent or guardian and have reason to believe that a minor has submitted personal data to wenpkr or has accessed the Platform, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action, including deletion of any personal data collected in connection with the underage access.

wenpkr's responsible gaming programme involves specific data processing activities that are worth highlighting separately. To fulfil our duty of care obligations and our gaming licence requirements, wenpkr processes certain personal and gaming data specifically for responsible gaming purposes:

• Analysis of gaming behaviour patterns — including session duration, frequency of play, deposit velocity, and bet size variations — to identify potential indicators of problematic gaming behaviour.
• Maintenance of records of responsible gaming tool settings, including deposit limits, cooling-off periods, and self-exclusion status, to ensure these tools function correctly and are honoured across the Platform.
• Communication with players identified as potentially at risk, which may include proactive outreach from wenpkr's responsible gaming team.
• Permanent retention of self-exclusion records to prevent re-registration by players who have self-excluded, even if a re-registration attempt is made under different contact details.

This responsible gaming data processing is carried out in fulfilment of our legal obligations under our international gaming licence and in exercise of our legitimate interests in protecting player wellbeing. Please visit our Responsible Gaming page for full details of the tools available to you.

wenpkr reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. Where changes are material — meaning they meaningfully affect how we process your personal data or your rights — we will notify registered players via the email address or mobile number associated with their account, or by prominent notice on the Platform, at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed of how wenpkr protects your information. Continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

All privacy-related queries, data subject rights requests, and concerns about wenpkr's data practices should be directed to our support and compliance team using the contact details below:

• Email: [email protected] — Please include "Privacy Request" or "Data Rights" in your subject line.
• Live Chat: Available 24/7 in Urdu and English directly from within your logged-in wenpkr account dashboard.

wenpkr will acknowledge all privacy requests within 5 business days and will provide a substantive response within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days — in which case we will notify you of the extension and the reason for it.